We use boilers every day in our homes, such as hot water and heating. If something goes wrong with this important boiler, we are bound to experience immediate inconvenience. Using a boiler brand that provides quick after-sales service will help improve our quality of life. Among them, we will post about Kyungdong Boiler, which we are familiar with.
Today we will learn about Kyungdong Boiler Customer Center.
index
1. Apply for Kyungdong Boiler AS
2. Types of Kyungdong Boiler A/S reception services
2-1. Apply for after-sales service through the website
2-2. 1:1 consultation
2-3. Real-time chat and KakaoTalk consultation, artificial intelligence AI A/S reception
3. Kyungdong Boiler A/S service fee information
4. Kyungdong boiler warranty period
5. Find Kyungdong Boiler Customer Center Branch
5-1. Nationwide Kyungdong Boiler A/S Center locations and phone numbers
6. Other service support details
1. Apply for Kyungdong Boiler AS
Kyungdong Boiler provides prompt and reliable after-sales service through the industry’s largest integrated customer service center directly managed by the head office, 11 A/S centers nationwide, and a service distribution network of over 340 directly managed by the head office.
Kyungdong Boiler Customer Center
Kyungdong Boiler Customer Center
You can access the Navien House website and apply through the after-sales service application/customer consultation category.
2. Kyungdong Boiler Customer Center after-sales service service type
Kyungdong Navien has established an integrated customer consultation center based on IP PBS. Through continuous system development and innovation, we have formed various channels such as a customer service center, website, and mobile application, and are quickly and accurately handling various customer inquiries and A/S requests on site through smart services.
A/S application methods include application through the website, 1:1 inquiry, artificial intelligence AI application, real-time chat and KakaoTalk consultation, and wired customer service center.
2-1. Apply for after-sales service through the website
Let’s take a look at the most representative homepage after-sales service applications.
Kyungdong Boiler Customer Center
Kyungdong Boiler Customer Center
Kyungdong Boiler Customer Center
Kyungdong Boiler Customer Center
If you access the A/S application/customer consultation category on the Navien House website, you can view the A/S application. Here, you can select customer information, service reservation, and desired visit date and submit the application.
2-2. 1:1 consultation
You can also get detailed answers to your questions through 1:1 consultation.
Kyungdong Boiler Customer Center
Kyungdong Boiler Customer Center
Kyungdong Boiler Customer Center
Please go to the 1:1 consultation in the A/S reception/customer consultation category, fill out the consultation customer information and consultation details, and then submit.
2-3. Real-time chat and KakaoTalk consultation, artificial intelligence AI A/S reception
Next, there is a method through real-time chat and KakaoTalk chat, and a method by registering a photo so that AI can identify boiler problems and help resolve after-sales service.
Kyungdong Boiler Customer Center
Kyungdong Boiler Customer Center
Kyungdong Boiler Customer Center
Real-time chat and KakaoTalk consultation are operated from 09:00 to 18:00 on weekdays and are closed on weekends and public holidays.
To apply for boiler A/S through AI, take a photo of the error code that appears on the indoor thermostat and register it on the website. Navien AI will analyze the error code and help you take self-measures appropriate to the situation and request A/S. no see.
Customer service through AI is currently only available for gas boilers.
Apply for A/S at Kyungdong Boiler Customer Center
3. Kyungdong Boiler A/S service fee information
We will inform you of the service charges that may arise when requesting A/S through the customer center.
Free repair: Malfunction or defect occurring under normal use within the warranty period
Paid repair: Products whose warranty period has expired, failures due to consumer negligence, failures due to repairs or modifications by persons other than our service center or agency technicians, failures due to natural disasters, failures due to abnormal power supplies and defective connection devices.
Service fee: The service fee is comprised of the total cost of parts, repairs, and travel costs, and a certain fee is charged based on the consumer protection law established by the government.
Parts cost: The cost of parts required to replace parts to repair a finished product includes 10% VAT.
Repair fee: This is a pure technical fee based on the repair difficulty (time) required to repair the product.
Travel Expenses: If on-site repairs are requested for the subject of paid repairs, our company will charge travel expenses by item regardless of distance.
Detailed information on travel expenses
Items Weekdays Weekdays Late Night/Weekends/Holidays
Small gas/oil boiler for home use
Clean ventilation system
System ventilation (home use)
Small gas water heater for home use
storage electric water heater
instantaneous electric boiler
home network system
Each room valve controller
video phone
pellet boiler
Wood-fired boiler
hot water mat
external type
circulation pump
Agricultural products
Dryer 18,000 won 22,000 won
Item Weekly Late Night
Medium to large gas/oil boiler
Late-night electric boiler/mid-night electric water heater
General electric water heater (STS)
System ventilation (non-home use)
solar system
Hybrigen
Double hit electric boiler
Geothermal heat pump 30,000 won
Absorption air conditioner
Vacuum hot water heater 70,000 won
4. Kyungdong Boiler Warranty Period
Based on its accumulated technology and confidence in quality, Kyungdong Navien not only provides a 3-year free quality warranty for household gas boilers, but also provides free A/S for 2 years for household oil boilers and 1 year for non-home boilers to ensure consumer satisfaction. We are minimizing the burden.
Product line Household and non-household parts retention period/useful life
Wall-mounted small gas boiler 3 years 1 year 8 years
Floor type small oil boiler 2 years 1 year 8 years
Floor type medium to large gas/oil boiler 2 years 1 year 8 years
Mid-night electric boiler 2 years 1 year 8 years
Instantaneous electric boiler 2 years 1 year 8 years
Double heat electric boiler 2 years 1 year 8 years
5. Find Kyungdong Boiler Customer Center Branch
Kyungdong Boiler’s customer service center is available in the service store inquiry category on the Navien House website.
Kyungdong Boiler Customer Center
Kyungdong Boiler Customer Center
If you select the region you are in and then search, you can find a branch nearby based on your location.
Go to check the nearest service store
Kyungdong Boiler Customer Center
Kyungdong Boiler Customer Center
Kyungdong Boiler Customer Center
We also provide a service to search visited articles.
If you search using the same method as when searching for a Kyungdong Boiler Customer Center branch, you can check the information of the visiting engineer in that area below. It seems like a very good service these days.
5-1. Nationwide Kyungdong Boiler A/S Center locations and phone numbers
Jeju Center, 3rd floor, 9 Cheongsa-ro, Jeju-si, Jeju-do 1588-1144
Gangnam Center #201, 26 Yatap-ro, Bundang-gu, Seongnam-si, Gyeonggi-do 1588-1144
Gangseo Center Room 601, KT&G Yeongdeungpo Branch Office Building, 11 Seonyu-ro, Yeongdeungpo-gu, Seoul 1588-1144
Gangbuk Center, Room 1004, 10th floor, Jangwi New Tower, 248 Hwarang-ro, Seongbuk-gu, Seoul 1588-1144
Gwangju Center 251 Mujin-daero, Gwangsan-gu, Gwangju Metropolitan City (2nd floor, National Pension Service Gwangju Branch) 1588-1144
Daegu Center 66 Jangdeung-ro, Dong-gu, Daegu Metropolitan City (3rd floor) 1588-1144
Daejeon Center 306 Galma-ro, Seo-gu, Daejeon (4th floor, Gyeongdong Building) 1588-1144
Busan Center 284 Chungryeol-daero, Dongrae-gu, Busan 1588-1144
Ulsan Center 2nd floor, Songju Building, 2832 Ulmil-ro, Beomseo-eup, Ulju-gun, Ulsan Metropolitan City 1588-1144
Wonju Center 3, Sicheong-ro, Wonju-si, Gangwon-do (Royal Tower 3rd floor) 1588-1144
Incheon Center 6th floor, Beomhan Building, 569-8 Yeonsu-dong, Yeonsu-gu, Incheon 1588-1144
Pyeongtaek Center 95 Suwolam-gil, Seotan-myeon, Pyeongtaek-si, Gyeonggi-do 1588-1144
Jinju Center 307-12 Hotan-dong, Jinju-si, Gyeongsangnam-do 1588-1144
The phone number for all stores is the same as the main number.
6. Other service support details
In addition to the services introduced above, Kyungdong Boiler Customer Center provides a variety of services.
Kyungdong Boiler Customer Center
Kyungdong Boiler Customer Center
Kyungdong Boiler Customer Center
We provide manuals for all Kyungdong products, including Kyungdong boilers. If you are using a Kyungdong product other than a boiler, we can help you.
Click here to download the manual
We also provide consultation services through AI chatbot.
Various items such as self-diagnosis, A/S receipt confirmation and cancellation, and product manuals are provided, greatly improving customer convenience.
Kyungdong Boiler Customer Center
Kyungdong Boiler Customer Center
Kyungdong Boiler Customer Center
We also provide guidance on how to prevent boilers from freezing in the winter and what to do about frozen boilers. If you read and refer to them once, you will be able to use your boiler in the winter a little safer.
So far, we have learned about Kyungdong Boiler Customer Center. I hope this article will be of great help to those who read it.