Find out how to use Dongbu Fire & Marine Insurance’s customer center and the phone number where you can connect directly. There is simply a phone number for Dongbu Fire & Marine Insurance’s representative customer center, and in detail, there is a separate call center for each task. Check the required work details, check the customer service phone number, and connect. You can also check the fax number below.
Dongbu Fire & Marine Insurance Customer Center Phone Number
The main customer service center phone number is 1588-0100. It operates from Monday to Friday from 9:00 to 18:00. The contents that can be consulted through this customer service number are as follows. Just dial 1588-0100 and press the speed dial number below. Fromica SOS service is included.
ARS speed code
Number 1: Emergency dispatch for car breakdown
Number 2: Car accident report
Number 3: Sign up for new insurance
No. 4: Disease, injury, fire insurance accident registration
No. 5: Illness, injury, driver’s insurance consultation, change, cancellation
No. 6: Car insurance consultation, change, cancellation
Number 7: Loan
No. 8: Issuance of certificate and receipt of customer complaints
Number 0: Connect to a counselor
Night time: ARS speed dial
Limited service is available during night hours (weekdays 18:00 – 22:00, Saturdays 13:00 – 22:00).
Number 1: Emergency dispatch for car breakdown
No. 2: Car accident, fire accident report
No. 3: Insurance subscription consultation and UBI special contract information
No. 4: Automation service for short-term driver expansion special contract change, insurance premium payment, and certificate issuance
No. 5: Information on disease and injury insurance claims
Number 6: Loan
Vigil time: ARS speed dial
Only the following information is available during the all-night period, from 22:00 to 9:00 the next day from Monday to Saturday, and 24 hours on public holidays.
Number 1: Emergency dispatch for car breakdown
No. 2: Car accident, fire accident report
No. 3: Automation service for short-term driver expansion special contract change, insurance premium payment, and certificate issuance
No. 4: Information on disease and injury insurance claims
Number 5: Loan
Other Dongbu Fire & Marine Insurance call center phone numbers
For other services, inquiries and consultations can be made through the Dongbu Fire & Marine Insurance call center below.
Text-only service for the hearing impaired (emergency dispatch, car accident report) 010-9460-1234
Insurance contract loan, credit loan: 1544-0100
Collateral/credit loans; 1661-2200
Insurance claim: 1566-1040
Bancassurance: 1688-0100
Environmental Liability Insurance Call Center: 1670-5420
TM exclusive product (long-term): 1566-0100
TM exclusive product (car): 1566-0000
Internet-only product: 1600-0100
FAX claim main number: 0505-181-4862
How to use Dongbu Fire & Marine Insurance mobile app customer center
In addition to calling the customer center directly, you can download the Dongbu Fire & Marine Insurance mobile app and check directly. As shown below, you can directly check your personal information and insurance subscription details, so if you do not want to make a phone call, try using the Dongbu Fire & Marine Insurance mobile app.
As an additional method, you can also make simple inquiries using the KakaoTalk chatbot. You can check contracts, check compensation details, pay insurance premiums, etc. Just follow the method below.
1. Search for DB Insurance in KakaoTalk friend search.
2. Select ‘DB Non-Life Insurance Notification Talk’ in the search bar.
3. Select what to discuss.
4. Enter your question in words and the chatbot will answer.
Above, we have looked at three ways to use Dongbu Fire & Marine Insurance’s customer center. You can call the customer service number directly, install an app, or use a chatbot. Please use it in a convenient way.