IQOS Service Center (A/S Center, IQOS Customer Center Phone Number) – In this article, we will learn about the IQOS service center and warranty period.
index
IQOS Customer Center
phone consultation
Chat/email consultation
IQOS product warranty period
Iluma product line
Conventional product with blades
Regional IQOS Service Center (IQOS Store)
IQOS Service Center Gwanghwamun Branch (IQOS Store)
IQOS Service Center Garosu-gil Branch (IQOS Store)
IQOS Service Center Yeouido IFC Branch (IQOS Store)
IQOS Service Center Wangsimni Branch (Electro Mart)
IQOS Service Center Goyang Branch (Starfield)
IQOS Service Center Pangyo Branch (IQOS Store)
IQOS Service Center Bucheon Hyundai Branch (IQOS Store)
IQOS Service Center Gwangju Branch (IQOS Store)
IQOS Service Center Busan Centum Branch (IQOS Store)
IQOS Service Center Ulsan Branch (Electro Mart)
IQOS Service Center Incheon Yeonsu Branch (IQOS Store)
General store IQOS service center
Frequently Asked Questions
What is the warranty period for IQOS products?
How does IQOS A/S service work?
What is the warranty period for the exchanged product?
Notice
IQOS Customer Center
phone consultation
Phone number: 080-000-1905
Operating hours: 9am – 10pm daily
Chat/email consultation
Kakao Talk: IQOS Customer Service Center Search
Email: contact-kr@iqos.com
Operating hours: 24 hours a day, 365 days a year
IQOS product warranty period
Iluma product line
The warranty period for IQOS Illuma products is 6 months from the date of purchase.
When registering as a member of the IQOS website / registering the device, the warranty period is +6 months, for a total of 12 months.
If proof of purchase date cannot be provided, it is assumed to be 9 months from the date of manufacture.
Conventional product with blades
The warranty period for IQOS products is 12 months from the date of purchase.
If proof of purchase date cannot be provided, it is assumed to be 15 months from the date of manufacture.
Regional IQOS Service Center (IQOS Store)
The IQOS Service Center provides A/S service at IQOS stores and general retail stores. As of February 2023, the IQOS store, which is an IQOS specialty store, is as follows, and A/S exchange service is available at the IQOS store. The store list may change depending on the circumstances of the operating company, so please call and inquire before visiting.
IQOS Service Center Gwanghwamun Branch (IQOS Store)
Business hours: Mon-Sun 10:00 – 20:00
A/S service hours: 10:00 – 19:00
Phone number: 02-722-1905
Address: Mido Building, 24-20 Jongno 3-gil, Jongno-gu, Seoul (Cheongjin-dong)
IQOS Service Center Garosu-gil Branch (IQOS Store)
Business hours: Mon-Sun 10:00 – 20:00
A/S service hours: 10:00 – 19:00
Phone number: 02-541-1905
Address: Shinyoung Building, 27 Apgujeong-ro 10-gil, Gangnam-gu, Seoul (Sinsa-dong)
IQOS Service Center Yeouido IFC Branch (IQOS Store)
Business hours: 10:00 – 22:00
A/S service hours: 10:00 – 21:00
Phone number: 02-6137-5905
Address: IFC Mall L2, 10 Gukjegeumyung-ro, Yeongdeungpo-gu, Seoul Next to Yeongpoong Bookstore, B2, IFC Mall
IQOS Service Center Wangsimni Branch (Electro Mart)
Business hours: Mon-Sun 10:00 – 22:00
A/S service hours: 10:00 – 20:00
Phone number: 02-2200-1186
Address: 3rd floor, E-Mart Wangsimni Branch, 17 Wangsimni Gwangjang-ro, Seongdong-gu, Seoul
IQOS Service Center Goyang Branch (Starfield)
Business hours: Mon~Sun 10:00 – 22:00 / Shortened business hours on January 22 (Sun) 12:00~22:00
A/S service hours: 10:00 – 21:00
Phone number: 031-5173-2006
Address: #2110, 1955 Goyang-daero, Deogyang-gu, Goyang-si, Gyeonggi-do (Dongsan-dong, Starfield Goyang)
IQOS Service Center Pangyo Branch (IQOS Store)
Business hours: Mon-Sun 10:00 – 20:00
A/S service hours: 10:00 – 19:00
Phone number: 031-622-7137
Address: East side, 1-3, 1st floor, Alpha Dome Tower, 152 Pangyoyeok-ro, Bundang-gu, Seongnam-si, Gyeonggi-do
IQOS Service Center Bucheon Hyundai Branch (IQOS Store)
Business hours: Mon-Sun 10:30 ~ 22:00
A/S service hours: Mon~Sun 10:30 ~ 21:00
Phone number: 032-623-1524
Address: 5th floor, U-PLEX, Hyundai Department Store Jungdong Branch, 180 Gilju-ro, Wonmi-gu, Bucheon-si, Gyeonggi-do
IQOS Service Center Gwangju Branch (IQOS Store)
Business hours: Mon-Sun 10:00 – 20:00
A/S service hours: 10:00 – 19:00
Phone number: 062-373-1905
Address: 1st floor, Mayrouge Terrace Garden, Sangmu Gwangmyeong, 1249 Chipyeong-dong, Seo-gu, Gwangju
IQOS Service Center Busan Centum Branch (IQOS Store)
Business hours: Mon-Sun 10:00 – 20:00
A/S service hours: 10:00 – 19:00
Phone number: 051-731-2406
Address: #112-1, 1st floor, 9 Centumdong-ro, Haeundae-gu, Busan (U-dong, Trump World Centum Apartment)
IQOS Service Center Ulsan Branch (Electro Mart)
Business hours: Mon-Sun 10:00 – 22:00
A/S service hours: 10:00 – 21:00
Phone number: 052-220-1049
Address: Inside Electromart, 3rd floor, E-Mart, 48 Namjung-ro, Nam-gu, Ulsan
IQOS Service Center Incheon Yeonsu Branch (IQOS Store)
Business hours: Mon-Sun 10:00 – 22:00
A/S service hours: 10:00 – 21:00
Phone number: 010-9181-7887
Address: Inside Electromart, 1st basement level, E-Mart Yeonsu branch, 184 Gyeongwon-daero, Yeonsu-gu, Incheon
General store IQOS service center
Some 7-Eleven, GS25, E-Mart 24, and CU stores operate an after-sales service exchange service. Some of these stores have professional counseling coaches on staff. If you search for the IQOS service center on Naver Maps, you can easily find convenience stores (distributors) that offer IQOS A/S, and you can also check the operating hours and contact information for inquiries in the detailed description section.
IQOS Naver Map
Alternatively, you can search through the official IQOS Service Center webpage.
Frequently Asked Questions
What is the warranty period for IQOS products?
For the IQOS Illuma product line, the warranty period is 6 months from the date of purchase. However, upon registration of the device, the warranty period is +6 months, making the warranty period 12 months.
The warranty period for IQOS products with blades is 12 months from the date of purchase. If proof of purchase date is not available, 15 months from the date of manufacture.
How does IQOS A/S service work?
If a product defect occurs within the warranty period, it will be exchanged for an identical product free of charge. Repair service is not provided. In the case of IQOS with blades, blade damage due to customer negligence can be exchanged once within the warranty period only if the device has been registered.
What is the warranty period for the exchanged product?
If the remaining warranty period of the existing product with a defect is more than 3 months as of the exchange date, it will be maintained as the remaining warranty period of the existing product. If it is less than 3 months, the warranty period of the exchanged product will be calculated as 3 months.
Notice
Updated date: February 2023
Please note that the information at the time of writing may change as information is updated.
Before visiting the center, be sure to check its operation status and address through the customer center before visiting.
This article is information compiled for personal purposes and has nothing to do with the company.