You may encounter various problems when using Netflix. You may need to contact customer service in a variety of situations, including video errors, cancellation and refund issues, and account issues. In this article, we will learn more about Netflix customer service phone numbers and how to contact them.
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Netflix customer service phone number
The Netflix customer service phone number (080-001-9587) that appears in the Internet search results is currently unavailable.
The correct Netflix customer service phone number is 003-0832-10058. Although this number appears to be an international call, it is toll-free and can only be reached by cell phone.
Phone number consultation hours
003-0832-10058 8:00 AM – 8:00 PM (available 24 hours a day, 365 days a year)
How to get a Netflix refund
One of the main reasons to contact Netflix customer service is to request a refund. Even after canceling your account, a refund will be issued if you request a refund within a week from the payment date or if there is no streaming viewing history by the time you requested a refund based on the payment date.
If either of these two conditions is not met, no refund will be issued.
Conditions Refundable
Available within one week after cancellation
No streaming viewing history possible
Even if you don’t receive a refund, you can still request account cancellation if you want to stop using the Netflix streaming service.
If you request cancellation from Netflix, it will be completed automatically one month from the payment date. You can cancel your account by calling Netflix customer service or through the app.
If you want to cancel a service that requires a monthly subscription fee, if you delay, you may end up having to pay the full monthly fee, so please make the decision quickly to cancel and receive a refund.
How to contact Netflix customer service
How to contact Netflix website
Here’s how to contact customer service through the Netflix website:
Log in to the Netflix homepage.
Click My Profile in the upper right corner and select Customer Center.
Click ‘Contact Us’ next to [Need Help?] at the bottom of the Customer Center page.
In the ‘Describe the problem’ field, enter the problem you need to solve.
Click [Call Inquiry] at the bottom of the Contact Us page and try to connect with customer service by phone.
Press 1 on the keypad to connect with a counselor and proceed with your inquiry.
Go to Netflix homepage👈
How to contact Netflix mobile app
You can also contact customer service through the Netflix mobile app. Please follow these steps to proceed:
Launch the Netflix app.
Tap the My Profile icon.
Click the three-line menu at the top right of the profile screen and click ‘Customer Center’.
Select ‘Call Inquiry’ at the bottom of the Customer Center menu.
The call will automatically connect, and you can press 1 on the keypad to connect with a representative and proceed with your inquiry.
Install Netflix mobile app📥 (Google Play)
Install Netflix mobile app📥 (Apple Store)
How to contact us via live chat
You can resolve issues through chat by selecting the ‘Live Chat’ option in the Customer Center menu.
Select ‘Live Chat’ to go to the chat page.
If it’s an issue you can’t resolve before chatting, click ‘Tell me what the problem is.’
When the page changes and a chat page appears, enter your inquiry in the ‘Enter Answer’ field and contact the agent.
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Frequently Asked Questions
How long does it take to call Netflix customer service?
Consultation times vary depending on the content of your inquiry and the availability of a representative, but usually you will be connected within a few minutes.
Is the Netflix customer service center open 24 hours a day?
Yes, Netflix Customer Service is open 24 hours a day, 365 days a year and you can contact us at any time.
Can I contact customer service only through the Netflix mobile app?
No, you can also contact customer service through the Netflix website.