Find out Samsung Life Insurance’s customer center phone number and operating hours. You can also check the address of the customer plaza where you can visit if you are unable to work through the customer center.
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1 Samsung Life Insurance Customer Center Phone Number
1.1 Services available through the customer center
1.1.1 Samsung Life Insurance Customer Center Consultation Business Hours
1.1.2 Customer center shortcut number
1.2 Samsung Life Insurance Customer Plaza location/address
1.2.1 Seoul
1.2.2 Match
1.2.3 Incheon
1.2.4 Chungbuk, Chungnam
1.2.5 Daejeon
1.2.6 Daegu
1.2.7 Busan
1.2.8 Gyeongbuk, Gyeongnam
1.2.9 Ulsan
1.2.10 Gwangju
1.2.11 Jeonbuk, Jeonnam
1.2.12 Gangwon
1.2.13 Jeju
Samsung Life Insurance Customer Center Phone Number
The Samsung Life Insurance Customer Center phone number is 1588-3114.
Samsung Life Insurance Representative Customer Center: 1588-3114
When calling from overseas: +82-2-900-3114
In addition to the representative customer center, please check and use the dedicated call centers for each task below.
Loan consultation phone number: 1577-7272 / 1599-9800
Retirement pension helpline: 1588-3115
Direct insurance hotline: 080-789-3300
Helpline for people with disabilities: 1899-3311
Services available through customer center
In the case of withdrawals, insurance contract loans, installment insurance payments, maturity insurance payments, lapse/prescription/maintenance cancellation, early withdrawal, application for pension commencement (variable interest rate type), pension application contract pension payment, reduction, and special contract cancellation are applicable.
It is said that payment is made after application for cancellation is confirmed by the contractor at the Payment Center (Customer Plaza). Deposit work includes collection of insurance contract loan principal and interest, payment of insurance premiums, and repayment of loan principal and interest.
In addition, there are installment and automatic dividend remittance services, and for pension initiation services, you must visit the customer plaza or branch to apply. After applying for commencement, the pension amount can be paid through the call center.
Samsung Life Insurance Customer Center Consultation Hours
Consultation hours with a customer center representative are from 9:00 to 18:00 on weekdays. Closed on weekends and public holidays.
Consultation hours: Weekdays 9:00 – 18:00 (excluding weekends and public holidays)
Customer center speed code
After calling 1588-3114, press 0 to connect with an agent. Please see below for shortcut numbers for other services.
No. 1: Insurance contract loan application and repayment
No. 2: Inquiry and application for division, maturity insurance money, dividends, and dormant insurance money
No. 3: Inquiry on insurance premium payment details, report loss of card/OTP, and issue certificate
No. 4: Accident insurance claim information
No. 5: Customer Plaza location information
Number 0: Connect to a counselor
Samsung Life Insurance official website
Samsung Life Insurance Customer Plaza Location/Address
This is the address of Samsung Life Insurance Customer Plazas nationwide. This is a place you can visit when you are unable to work through the call center. However, please be sure to call 1588-3114 to check whether you can visit.
Tasks that can be handled at Samsung Life Insurance Customer Plaza
Accident insurance claim
Cancellation of insurance contract
Insurance contract loan
Insurance contract changes and corrections
Pension application
Maturity, split, dividend, early withdrawal
Security card, OTP issuance
If you would like to receive insurance subscription consultation or apply for employment at Samsung Life Insurance FC, you must visit each Samsung Life Insurance branch, not the Customer Plaza.
seoul
Gangnam Plaza: 11th floor, 412 Teheran-ro, Gangnam-gu, Seoul (Daechi-dong)
Nowon Plaza: 1st floor, 1395 Dongil-ro, Nowon-gu, Seoul (Sanggye 6.7 Building, Sanggye Building)
Yeongdeungpo Plaza: 1st floor, 559 Gukhoe-daero, Yeongdeungpo-gu, Seoul (Dangsan-dong 4-ga, Samsung Life Insurance Building)
Dongdaemun Plaza: 3rd floor, 168 Wangsan-ro, Dongdaemun-gu, Seoul (Yongdu-dong, Samsung Fire & Marine Insurance Building)
Songpa Plaza: 1st floor, 295 Olympic-ro, Songpa-gu, Seoul (Sincheon-dong, Samsung Life Insurance Building)
Gangdong Plaza: 1st floor, 633 Olympic-ro, Songpa-gu, Seoul (Pungnap 1-dong, Samsung Life Insurance Building)
Taepyeong-ro Plaza: Taepyeong-ro Customer Plaza, 2nd floor, 73 Sejong-daero, Jung-gu, Seoul (Taepyeong-ro 2-ga, Taepyeong-ro Building)
Eunpyeong Plaza: 10th floor, 715 Tongil-ro, Eunpyeong-gu, Seoul (Daejo-dong, WB Eunpyeong Tower)
Banpo Financial FP Branch: Samsung Life Insurance Banpo Financial FP Branch, 5th floor, 24 Jamwon-ro, Seocho-gu, Seoul (Banpo-dong, Banpo Xi Plaza)
game
Bundang Plaza: Bundang Customer Plaza, 5th floor, 200 Seohyeon-ro, Bundang-gu, Seongnam-si, Gyeonggi-do (Seohyeon-dong, Samsung Life Insurance Building)
Ansan Plaza: 1st floor, 254 Gwangdeok-daero, Danwon-gu, Ansan-si, Gyeonggi-do (Gojan 2-dong, Samsung Life Insurance Building)
Uijeongbu Plaza: 1st floor, 62 Simin-ro, Uijeongbu-si, Gyeonggi-do (Uijeongbu 2-dong, Samsung Life Insurance Building)
Gwangmyeong Plaza: Customer Plaza, 1st floor, 1 Cheolsan-ro, Gwangmyeong-si, Gyeonggi-do (Cheolsan-dong, Samsung Building)
Guri Plaza: Guri Customer Plaza, 3rd floor, 189 Gyeongchun-ro, Guri-si, Gyeonggi-do (Inchang-dong, Guri Building)
Suwon Plaza: 1st floor, 560 Gyeongsu-daero, Paldal-gu, Suwon-si, Gyeonggi-do (Ingye-dong, Nonghyup Building)
Seongnam Plaza: Samsung Life Insurance Seongnam Plaza, 5th floor, 158 Sujeong-ro, Sujeong-gu, Seongnam-si, Gyeonggi-do (Sinheung-dong, Samsung Life Insurance Building)
Pyeongchon Plaza: Pyeongchon Customer Plaza, 1st floor, 181 Simin-daero, Dongan-gu, Anyang-si, Gyeonggi-do (Dalan-dong, Samsung Life Insurance)
Pyeongtaek Plaza: Pyeongtaek Customer Plaza, 1st floor, 34 Pyeongtaek 2-ro, Pyeongtaek-si, Gyeonggi-do (Pyeongtaek-dong, Samsung Life Insurance Building)
Ilsan Plaza: 3rd floor, 1161 Jungang-ro, Ilsandong-gu, Goyang-si, Gyeonggi-do (Janghang 2-dong, Samsung Fire & Marine Insurance Building)
Bucheon Plaza: Bucheon Customer Plaza, 2nd floor, 45 Bucheon-ro, Wonmi-gu, Bucheon-si, Gyeonggi-do (Simgok 1-dong, Samsung Life Insurance Bill)
Incheon
Bupyeong Plaza: 1st floor, 95 Bupyeong-daero, Bupyeong-gu, Incheon (Bupyeong 1-dong, Samsung Life Insurance Building)
Incheon Plaza: 2nd floor, 611 Inju-daero, Namdong-gu, Incheon (Guwol 1-dong, Samsung Life Insurance Building)
Chungbuk, Chungnam
Cheongju Plaza: 2nd floor, 172 Sajik-daero, Seowon-gu, Cheongju-si, Chungcheongbuk-do (Sachang-dong, Samsung Life Insurance Building)
Cheonan Plaza: Cheonan Plaza, 10th floor, 17 Chungjeol-ro, Dongnam-gu, Cheonan-si, Chungcheongnam-do (Sinbu-dong, Samsung Life Insurance Building)
Daejeon
Daejeon Plaza: 6th floor, 755 Hanbat-daero, Seo-gu, Daejeon, Daejeon Plaza (Dunsan-dong)
daegu
Daegu Plaza: 17th floor, 2095 Dalgubeol-daero, Jung-gu, Daegu (Deoksan-dong, Samsung Life Insurance Building)
Dalseo Plaza: 3rd floor of Daegu Bank, 266 Wolgok-ro, Dalseo-gu, Daegu (Sangin 1-dong, Wolgok Bill)
busan
Gupo Plaza: 7th floor, 1791 Nakdong-daero, Buk-gu, Busan (Deokcheon 2-dong, Hanjin Building)
Seomyeon Plaza: 14th floor, 639 Jungang-daero, Busanjin-gu, Busan (Beomcheon-dong, Samsung Life Insurance Building)
Haeundae Plaza: 5th floor, 24 Centum 2-ro, Haeundae-gu, Busan (Woo 2-dong, Centum Diamond)
Choryang Plaza: 1st floor, 222 Jungang-daero, Dong-gu, Busan Choryang Customer Plaza (Choryang 3-dong, Samsung Life Insurance)
Gyeongbuk, Gyeongnam
Pohang Plaza: Customer Plaza, 1st floor, 205 Jungheung-ro, Buk-gu, Pohang-si, Gyeongsangbuk-do (Jukdo-dong, Samsung Building)
Gumi Plaza: 1st floor, 14 Songwon Dong-ro, Gumi-si, Gyeongsangbuk-do (Songjeong-dong, Samsung Life Insurance Building)
Jinju Plaza: 7th floor, 540 Jinju-daero, Jinju-si, Gyeongnam (Gajwa-dong, JS Hyeonseo Building)
Changwon Plaza: Changwon Customer Plaza, 2nd floor, 82 Jungang-daero, Seongsan-gu, Changwon-si, Gyeongsangnam-do (Sangnam-dong, Samsung Building)
Ulsan
Ulsan Plaza: Ulsan Customer Plaza, 12th floor, 182 Samsan-ro, Nam-gu, Ulsan (Dal-dong, Samsung Life Insurance Building)
gwangju
Gwangju Plaza: 2nd floor, 148 Geumnam-ro, Dong-gu, Gwangju (Geumnam-ro 5-ga, Samsung Life Insurance Building)
Jeonbuk, Jeonnam
Gunsan Plaza: Gunsan Customer Plaza, 1st floor, 43 Daehak-ro, Gunsan-si, Jeollabuk-do (Sinchang-dong, Samsung Life Insurance Building)
Jeonju Plaza: Jeonju Customer Plaza, 2nd floor, 203 Kirin-daero, Wansan-gu, Jeonju-si, Jeollabuk-do (Seonosong-dong, Samsung Life Insurance Building)
Suncheon Plaza: 3rd floor, 101 Jungang-ro, Suncheon-si, Jeollanam-do (Haengjak, Samsung Life Insurance Building)
Yeosu Plaza: Samsung Life Insurance Yeosu Customer Plaza, 1st floor, 57, Cheongcheong-ro, Yeosu-si, Jeollanam-do (Hak-dong, YFCville)
Mokpo Plaza: Samsung Life Insurance Mokpo Plaza, 2nd floor, 59, Education-ro, Mokpo-si, Jeollanam-do (Sangdong, Saemaeul Building)
Gangwon
Gwandong Plaza: 1st floor, 2831 Yulgok-ro, Gangneung-si, Gangwon-do (Okcheon-dong, Samsung Life Insurance Building)
Wonju Plaza: 1st floor, Samsung Life Insurance Building, 2 Wonil-ro, Wonju-si, Gangwon-do Wonju Plaza (Indong, Samsung Life Insurance Building)
Jeju
Jeju Plaza: 3rd floor, 59 Sindaero, Jeju-si, Jeju (Yeondong, Samsung Life Insurance Jeju Branch Jeju Customer Plaza)