Kakao Bank does not recommend loans by sending text messages or calling customers. In addition, under no circumstances do we ask for deposit to a bank account under the individual name, nor do we request transfer of a check card, etc. Therefore, it is recommended not to install apps from unknown sources, click URL addresses, and not respond to calls requesting deposits, etc. 카카오뱅크 고객센터
If you receive a suspicious phone call or text message, we recommend that you contact the Kakao Bank customer center and check the contents yourself. The Kakao Bank Customer Center has a variety of communication channels such as a telephone consultation center, chatbot consultation center, and chat consultation center, and chatbot consultation and chat consultation are available 24 hours a day.
Kakao Bank-Customer Center-Department-Phone Number-Operating Hours-Information
Kakao Bank Customer Center Phone Consultation Chatbot Consultation Talk Consultation Guide 이베이스매뉴얼
Kakao Bank Customer Center Phone Number Operating Hours
The representative phone number for Kakao Bank Customer Center is . Inquiries about deposits and savings, loans, cards, and apps can be consulted by phone from 9:00 am to 7:00 pm on weekdays. We are running a consultation.
ARS User Guide (
Employee connection No. 0 >> Identity verification process >> Select consultation type (Deposit/Loan/Card/Forex/Jeonse Deposit Loan)
No.0: Connect with staff No.1: Report loss No.8: Voice phishing
0+1: Deposit counseling 1+1: Card loss report Voice phishing accident report
0+2: Loan consultation 1+2: OTP loss report –
0+3: Card consultation 1+3: Report loss of mobile phone –
0+4 : App consultation – –
0+5 : Forex Consultation – –
0+6: Loan consultation for power deposit deposit – –
Kakao Bank Customer Center Information
Category Phone Number Hours of Operation
Customer Center Weekdays 08:00~19:00 Inquiries about deposit/loan/card/app
Weekdays 09:00~18:00 Jeonse Deposit Loan/Forex Inquiry
Various accident reports 8 24 hours 365 days accident report reception/processing
Seniors only 10 Weekdays 08:00~19:00 Inquiries about deposit/loan/card/app
Weekdays 09:00~18:00 Jeonse Deposit Loan/Forex Inquiry
Overseas phone +82-2-6420-3333 Weekdays 08:00~19:00 Inquiries about deposit/loan/card/app
Weekdays 09:00~18:00 Jeonse Deposit Loan/Forex Inquiry
Chatbot consultation 24 hours a day 365 days a year –
chat
(Counselor connection) 24 hours a day, 365 days a year –
Weekdays 09:00~18:00 Jeonse Deposit Loan/Forex Inquiry
Kakao Talk Consultation: Kakao Talk Plus Friend >> Kakao Bank Customer Center Add Friend >> Chat
Chatbot Consultation: Enter your inquiry on the chat screen to answer.
Talk consultation (connecting an agent): Select [Convert to an agent] on the chatbot chat screen.
Kakao Talk consultation (chatbot consultation/talk consultation) service may be restricted from 23:57 to 00:00 every day.
What to do if the number of account password errors is exceeded when using an ATM
If you press the wrong account password more than 5 times while using an ATM, your transaction will be restricted to prevent accidents.
In this case, the user can remove the transaction restrictions by resetting the account password in the Kakao Bank mobile app.
Password reset path: Kakao Bank mobile app >> MY tab >> Account >> Management >> Account password reset
A video call verification process is included when resetting the account password.
ATM/CD machines support transaction tasks such as deposit, withdrawal, transfer, and Giro utility bill payment.
Kakao Bank ATM/CD usage limit (when using a card)
Withdrawal: 6 million won per day, 1 million won at a time (However, VAN automated devices other than banks are subject to the withdrawal limit of the device)
Transfer: 30 million won per day, 6 million won at a time
Deposit: 1 million won at a time (no limit per day)
Kakao Bank ATM/CD usage limit (when using smart withdrawal)
Withdrawal: 1 day 500,000 won, 1 time 500,000 won
However, automated machines placed in some convenience stores may be limited to 300,000 won each.