Korea Investment & Securities (Korea Investment & Securities for short) is one of the securities companies that many people use for stock trading. Nowadays, most people use systems such as MTS and HTS, so there is usually not much need to talk on the phone or face-to-face with securities company employees. However, there may be situations where you need to call customer service or visit a branch in person to inquire about opening an account or using a program. We will inform you of the Korea Investment & Securities Customer Center phone number, operating hours, and how to find the branch location.
Korea Investment & Securities Customer Center phone number and operating hours
Korea Investment & Securities provides telephone consultation services through its customer center.
1. Korea Investment & Securities Customer Center phone number and operating hours
When calling from within Korea: 1544-5000, 1588-0012, 080-023-0012 (no area code required)
When calling from overseas: +82-2-2090-4000
Business consultation operating hours: Weekdays 08:00 – 18:00
(However, system consultation is available from 07:30 – 19:00, and accident reporting and payment suspension consultation is available 24 hours a day.)
Korea Investment & Securities-Customer Center-Phone Number
2. Korea Investment & Securities consultation service information
Category Content
Orders and Rights/Subscription
– Information on sales orders and various rights/subscription schedules for each market and reception of subscriptions
– Public offering stock subscription schedule and subscription qualifications, etc.
Securities work
– Trading and settlement system for each market, transaction application method
– Accounts receivable/counter sales
– Credit/loan business, collateral maintenance ratio, collateral shortage amount
– Check balance and order/transaction for each account
– Securities stocking and shipping work, etc.
Financial product work
– Processing and transaction methods related to trading of beneficiary certificates
– Business processing and transaction methods for each type of tax benefit
– Transaction methods for each of our financial products, etc.
How to use online media
– PC only (eFriend Plus, Pro, Force)
– Mobile Trading (eFriend Smart, Korea Investment)
– Membership registration, joint certificate, biometric authentication, etc.
Bank transfer/currency exchange
– Agreed bank transfer and transfer method
– Currency exchange processing and applied exchange rates for online transaction countries (USD, CNY, JPY, HKD, VND)
– Information on how to exchange currency for online transaction countries
Additional service information and accident reporting
– Information on various additional services and events
– Receiving various accident reports and processing related tasks, etc.
Bankys management branch work
– Perform various branch management tasks for Bankes accounts
– Check the authenticity of non-face-to-face account identification card
– Focus on our mail management work
– Focus on alternative delivery of marketable securities to other companies
– Concentrate on work on various pension savings account transfers, etc.
Offline customer education
– Monthly market status and trading program/financial product education
Korea Investment & Securities Customer Center Frequently Asked Questions (FAQ)
You can ask questions by calling a Korea Investment & Securities counselor directly, but since frequently asked questions (FAQs) are organized in the customer center menu on the website, it is also helpful to check whether the answers you need are found among the FAQs.
Questions and answers are well organized for various topics such as internet banking, financial products, stock futures options, investment information, and trading systems. You can check the list of related questions by accessing the link below and entering keywords in the search box.
Korea Investment & Securities Customer Center Frequently Asked Questions List
Korea Investment & Securities-FAQ-List
How to find Korea Investment & Securities branch location
As mentioned above, you can resolve your questions by calling customer service or finding the answers you need in the Frequently Asked Questions menu on the website. However, in some situations, you may need to go to the branch in person. You can search for the Korea Investment & Securities branch location near where you live from the link below.
If you search for keywords such as letters in a branch name or part of an address, a list of related branches will appear.