Korea Electric Power Corporation (KEPCO) is Korea’s public electricity supply company. We supply nationwide and operate many power plants. We are generating power using various energy sources (thermal power, water power, nuclear power, etc.), and are developing various businesses in addition to generating electrical energy.
There have been many complaints regarding electricity in the past. In rural areas, power outages easily occurred. So, I remember contacting the KEPCO customer service center and asking them to repair it. During a typhoon, it was common for several neighborhoods to lose power when one electric pole fell. These days, experiences like this don’t seem to happen that often.
However, these days, it seems that there are cases where inquiries need to be made for various reasons. In such cases, you can contact KEPCO’s customer center phone number.
KEPCO Customer Center Phone Number
KEPCO Customer Center is number 123 without area code. Consultation with counselors for electrical consultations, trouble reports, etc. is said to be open 24 hours a day.
Customer center phone number (landline): 123 without area code
Customer service phone number (cell phone): Area code + 123
Customer center operating hours: 24 hours
Press 1 to report an electrical breakdown, 2 to verbal ARS, and 3 to press ARS. After selecting a service by pressing 3, press 2 for bill inquiry and payment, press 3 for issuing various statements and tax invoices, and press 0 to connect to a counselor.
ARS shortcut number
Electrical breakdown report
Fee inquiry and payment
Fax issuance of tax invoices and various statements
Agent connection
Foreigner consultation (English speaker)
If you have additional complaints, you can receive a response by clicking [Complaint Center > Customer Voice > Customer Service] in order to leave a complaint on the bulletin board. However, please note that responses will be provided sequentially.
KEPCO electricity bill inquiry
After accessing the KEPCO website, select [Cyber Branch] > [Inquiry/Payment > Rate Inquiry > Simple Inquiry] in that order.
When selecting search conditions on the simple inquiry screen, select customer number inquiry and then select the billing date and month to proceed with the inquiry. If you want to inquire in detail, you can do so through the [Rate Inquiry] > Detailed Inquiry] menu.
When you access the website from a PC, you can use various services such as bill inquiry, bill payment, and name change. When you access the website from your PC, there are various customer service menus.
On the KEPCO website, you can use rate inquiry, automatic transfer application, electricity use application, bill payment, email bill application, name change, bill payment certificate issuance, electricity consultation, mobile bill application, customer refund search, and electricity failure report service.
The default phone number for Korea Electric Power Corporation’s customer service center is 123. The number is very easy to memorize. If you call 123 with the area code in front, you can get electrical consultation or report a breakdown.
View FAQ
If you want to check the FAQ, it is a good idea to check the website. If you listen here, you can see the following:
Priority when multiple power generation business operators apply for use at the same time
Transactions through the electricity market
Transmission usage fee of local electric utility company
You can check various things such as: