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If the seller asks for cash payment, refuse it and report it to 11st immediately.
This is only possible if payment is complete.
You can return the product within 7 days from the date of delivery. If you change your mind and return the product, you will be responsible for import duties and round-trip international shipping charges.
When returning an overseas import agency product, you will be responsible for import duties + round-trip international shipping fees, so please understand that there will be return costs.
Exchanges are not possible. Please return and reorder.
Please note that A/S is often not available for products imported from overseas, and even if it is possible, you may be responsible for actual costs such as customs duties and international shipping charges. Due to the time difference with the seller, it may be difficult to connect by phone. In this case, please contact the 11th Street Customer Center (1599-0110) and we will assist you with a quick consultation.
– When two or more goods with the same recipient are cleared through customs on the same day and the customs declaration amount on that day exceeds the tariff-free standard (except if they were shipped from different countries)
– If you purchase multiple products worth less than $150 and the total payment amount exceeds about $150, etc.
In order to secure the authenticity of overseas shopping 11st products, the seller indicates the place of purchase of the product, and when a nonconforming product notified in the contract is sold, the seller submits to 11st street a document proving the purchase from the place of purchase indicated below. do.
Type of purchase
Official wholesale of the brand
Directly managed and offline stores of the brand (including department stores)
offline outlet
local online shopping mall
Purchase places that do not compete with A~D (auctions, etc.)
You can apply within 7 days of receiving the product. However, if the product is different from what is displayed or advertised or is performed differently from the contract, the product
Exchanges/returns are possible within 3 months from the date of receipt and 30 days from the date you became aware of the fact or could have known about it.
You can request a return/exchange from My 11st Order History…
Go to apply
11th Street Payment Deposit Business Registration Number: 02-006-00022
11st is working to protect intellectual property rights. If there is a product that infringes on your intellectual property rights, you can report it.
Go to Intellectual Property Protection Center
11st operates a safe transaction center to protect consumers. If you have any questions related to safe transactions, please visit us.
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11th Street Report Center
11st provides product information to ensure safe product sales. Shop conveniently and safely without worry at 11th Street.
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When signing up for the Space Pass
Earn 34,000P immediately
Earn 34,000P immediately when signing up for the Space Pass
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This is a space pass ONLY product.
Only space pass subscribers can purchase it (family members cannot purchase it).
Jeju area 5,000 won, island and mountainous area 5,000 won