차지백 서비스Following Black Friday, it is the golden season for overseas direct purchases at the end of the year leading up to Christmas! You may have experienced overseas direct purchases to prepare Christmas gifts in advance, but they did not ship and you were not contacted! Everyone must have had this experience at least once. Exciting Christmas, the end of the year. These days, when you are busy preparing gifts! What if you got hurt by overseas direct purchases that you trusted? Check out card news and make careful decisions before purchasing overseas to reduce damages!
Overseas direct purchase damages… Solve them with ‘credit card chargeback service’!
The chargeback service is a service where overseas transaction consumers request the cancellation of already approved transactions to the card company when there are reasons such as fraud, non-delivery, suspicion of counterfeit goods, and non-refund, and receive a refund for the amount paid. You can apply to the relevant card company in writing with supporting documents within 120 days from the payment date. It can be used not only for damages from direct purchases from overseas sites, but also for damages related to hotel and rental car reservations and tax refunds that occurred while traveling abroad.
Supporting documents include emails (conversation history) exchanged with the business, purchase history, transaction receipts, etc. Therefore, you should keep the transaction receipt, etc. until the product arrives and you confirm that there are no problems.
◆ 5 things to know before purchasing overseas
1. Check if the product is eligible for overseas direct purchase. If the product cannot be cleared through customs, only a fee will be charged and you will not be able to receive the product. Please check the prohibited items and product ingredients in advance.
2. Accurately understand the characteristics of the overseas product (whether it can be used domestically, etc.). For electronic products, check the voltage and frequency specifications and sizes used in Korea.
3. Check the product’s customs clearance conditions and tariff standards. Products subject to list customs clearance are exempt from tax if the product value is less than USD 150 (USD 200 in the US). General customs clearance products are exempt from tax if they are less than USD 150.
4. Be extra careful when purchasing expensive products that require continuous after-sales service. Even for the same product, there may be differences in quality assurance and customer service compared to officially imported products. (Check whether there is a World Warranty)
5. Be sure to check the international transaction consumer portal before ordering. The ‘International Transaction Consumer Portal’ has information on how to prevent damage from overseas direct purchases, suspicious fraud sites, etc., so please check before ordering. Contact: Ministry of Culture, Sports and Tourism Policy Portal
044-203-3048
044-203-3052
044-203-3056
044-203-3055
044-203-3050
044-203-3055
044-203-3048
044-203-3054
044-203-3054
044-203-3046
044-203-3046
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