We lost our card this time.
Lost and reissued on our card website
I would like to share my experience of reissuing very easily.
To report loss and reissue by phone
The waiting time is long and it is inconvenient.
I use the chatbot DAB on the website. 우리카드 분실신고
very conveniently in real time
It was possible to report loss and reissue.
Woori Card – NU
The way we live, New&Unique 이베이스매뉴얼
If you go to our credit card website,
Look at the first page of our card
bottom right
‘If you have any questions, please press DAB, your own chatbot assistant’
A message appears with a cute chatbot face.
The answer to Woori Card’s chatbot is DAB!
It asks if you have signed up for the website.
Ummm… even if there is, it’s easy to forget your ID and password…
I just said I didn’t sign up.
It was very convenient because it was possible to verify the identity in another way,
I
Mobile phone number + date of birth + password
I have verified myself.
Because the chatbot proceeds by asking questions step by step
Very convenient.
After identity verification
A screen appears where you can select the desired menu.
In my case, press ‘Lost/Reissue’,
#Report Loss
button was pressed.
Card reissuance is possible by first reporting the loss.
Those who wish to reissue the card
You must proceed with the loss report.
Because identity verification has already been completed
I read my card right away,
A message appears asking you to select a card to report lost.
I selected the ‘Carrot Members Card’ that I had lost.
The loss report was immediately processed.
And the chatbot answer DAB directly linked me to reissuance.
You have recently chosen to reissue your lost card.
Just like the order in which counselors actually conduct counseling
Ask me step by step
I just have to choose
It was a very convenient Woori Card chatbot.
Add a postpaid transportation card function,
You have also selected the address where you will receive your card.
Finally, after entering the password
It is finished by checking the reissuance card information.
Woori Card Chatbot DAB Answer!!
Without the inconvenience of having to go to the bank or call the bank directly
It was nice to be able to report the loss so conveniently.
Artificial intelligence chatbot is the best in the non-face-to-face era!