We summarize ADT Caps’ customer center contact information, consultation hours, and relocation installation costs. If you have a problem with the service you are using, please contact us immediately. Especially if there is a problem with the security system, it is best to take action immediately.
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1. ADT Caps Customer Center
2. How to apply for consultation
3. Previous installation costs
4. Frequently Asked Questions
ADT Caps relocation installation cost
1. ADT Caps Customer Center
ADT Caps is a professional security service operated by SK Shielders. The telephone customer service center can be reached at 1833-6400 from 9:00 to 18:00 on weekdays.
If you have a problem with the equipment used in your security system, please contact us immediately. For example, if fingerprint recognition does not work well or the sensor operates abnormally, it will cause great inconvenience in access, so you must report it immediately. Since surveillance equipment is made up of sensors and electronic products, exposed parts are prone to failure. At this time, travel expenses are free, so you don’t have to worry.
2. How to apply for consultation
You can request consultation directly by phone (1833-6400), but you can also receive professional consultation from a security expert. Since this is a security-related service, specialized consultation is available, so if you have such questions, professional consultation is helpful.
To receive a professional consultation, please enter your name and contact information at the bottom of the homepage below and click Reservation for Consultation.
ADT Caps Consultation >>
3. Previous installation methods and costs
Security equipment installed at home must be reinstalled when moving. In the case of Caps Home service, existing installation is only inherited by family members, so if you move, you must install and activate a new service. The cost is 35,000 won.
Because offices and business sites have more complex facilities, you must receive a prior quote depending on the installed facilities.
If you are moving, you can schedule reinstallation through phone consultation.
4. Frequently Asked Questions
These are frequently asked questions while using ADT Caps. If you’re curious, check it out.
1. Will I be compensated if it is stolen?
In case of business compensation, if ADT Caps is at fault, it will be paid up to 10 million won for property/10 million won for person.
2. Is there a cost when a crew is dispatched?
There is no cost for dispatching for AS, and there is also no cost for dispatching due to an intrusion signal during security hours. However, if the customer requests dispatch for verification, 25,000 won will be charged.
3. How much is the penalty if I cancel without meeting the contract?
If there are more than 2 years left on the contract, ‘10% of the total monthly fee for 2 years’ will be charged. If the contract period is less than 2 years, 10% of the total monthly fee for the remaining contract period will be charged.
4. Is it possible to transfer the service to the tenant?
Succession of services is possible only if you are a family member. If the tenant is not a family member, succession is not possible.
5. Is it possible to add devices?
In the case of Caps Home, you can add the devices you want.