cgv 고객센터 전화번호The phone number for CGV Customer Center is ☎1544-1122. This number is the representative number of CGV Customer Center. Call this number for CGV reservation/ticketing inquiries, ticket/payment method inquiries, membership/club service inquiries, VIP related inquiries, discount benefits inquiries, movie theater inquiries, special theater inquiries, gift shop inquiries, CGV homepage/mobile usage inquiries, etc. You can do it. CGV Customer Center Counselor Connection Hours of operation are from 9:00 am to 6:00 pm on weekdays.
If it is difficult to connect to the CGV Customer Center due to a high volume of calls, or if you want to make inquiries by other means than phone calls, you can make inquiries by e-mail on the CGV website. To make an e-mail inquiry, you must log in to the CGV homepage, so you must first register as a member before using it. When making an e-mail inquiry, select from Inquiry/Complaint/Praise/Suggestion/Lost Item, enter the inquiry details and send it, and the person in charge will check and reply.
For e-mail inquiries on the CGV homepage, go to the ‘Customer Center > E-mail Inquiry’ menu at the top of the homepage to make inquiries.
If you have any questions about CGV, you can use the consultation talk on the CGV website. In CGV Counseling Talk, you can answer your questions by clicking on the desired inquiry among various menus such as movie information, payment method, discount benefits, membership, club service, lost and found, and theater location/parking information. You can also make 1:1 chat inquiries with a counselor within the counseling talk, and 1:1 inquiries are available from 9:00 am to 12:00 am and 1:00 pm to 6:00 pm on weekdays.
CGV’s VIPs receive a variety of benefits such as free movie coupons, free store coupons, store discount coupons, free photo play coupons, points earned, and birthday benefits. The selection criteria for each CGV VIP level are as follows, and please note that the criteria may change every year.
1.SVIPs
– Selection: Among VVIP customers for 5 consecutive years, customers who achieved 14,000 points within the level maintenance period – Retention: Among SVIP customers, customers who achieved 18,000 points within the level maintenance period
2. VVIP – Selection: ① Among RVIP customers for 3 consecutive years, customers who achieve 12,000 points within the level maintenance period OR ② Among RVIP customers who have achieved 52,000 points within the level maintenance period, among customers who have achieved 52,000 points during the level maintenance period, early promotion in the following year Customers who achieved 14,000 points within the level maintenance period among annual customers
3. RVIP – Selection: ① Among VIP customers, customers who achieve 12,000 points within the level maintenance period (1 year after upgrade) OR ② Prior to and after VIP upgrade, when VIP points have reached 30,000 points in the last 1 year, early upgrade immediately next month – Maintenance: RVIP 1~2 Customers who achieved 12,000 points within the level maintenance period among annual customers
4. VIP selection: Customers who have achieved 10,000 VIP points in the last year among general customers
1. VIP Score Reflection Criteria CGV ticket sales, canteens, Cine de Chef F&B, and offline Cine Shop purchase amount standards and event rewards are added and reflected. · When purchasing, CJ ONE points are accumulated, etc. · Ticket sales are 5% for advance reservations and 3% for same-day reservations. – Based on the ticket screening date and 30 hours · Concession stand and auxiliary facilities are reflected at 0.5%, cumulatively the next day based on the payment date · For event rewards, please refer to the payment date and detailed information on the event page. · It may take up to 2-3 days for VIP points to be reflected. General customers collect the most recent 1-year performance every month, and VIP customers and above collect the 1-year (class maintenance period) from the latest month of promotion. · However, in the case of VIP → RVIP early upgrade, regardless of the VIP upgrade month, the last year’s performance is cumulatively tallied every month. · VIP score reflection rate, VIP upgrade standards, and benefits are subject to change depending on our circumstances. 2. Criteria for Excluding VIP Points CJ ONE Points and VIP Points have nothing to do with each other. · CJ ONE event reward, actual viewing review registration, VIP double/refill accumulation, other membership points accumulation, etc. are excluded.
CGV Customer Center
2023.05.03
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