MSI is a Taiwanese multinational computer manufacturing company, and in Korea, it is popular in the gaming laptop line along with Lenovo, HP, ASUS, etc. In addition to laptops, we have a diverse product lineup including motherboards, graphics cards, desktops, monitors, and gaming gear.
Today, we will learn about MSI’s customer center phone number, operating hours, how to apply for after-sales service, warranty period, service center location, frequently asked questions, etc.
index
MSI Customer Center
phone number
operating time
After-sales service
Service center visit
Delivery service
Warranty
Drivers and Downloads
Frequently Asked Questions
MSI Customer Center
phone number
MSI Customer Center Phone Number
main number
1644 – 4038
operating time
MSI Customer Center Operating Hours
Monday to Friday
9:30 am – 6:00 pm
(Lunch time: 12:30 p.m. to 1:30 p.m.)
Saturday/Sunday/Public Holidays
Closed
In addition to the customer center ARS, you can receive a variety of help through online support services.
Using [Online Chat Service]
After-sales service
MSI’s product after-sales service is operated through service center visits or courier service.
Service center visit
Please be sure to contact us by phone before visiting the service center for repairs.
[Service Center]
Address: 1st floor, Yongsan Electronics Officetel, 48 Cheongpa-ro, Yongsan-gu, Seoul
Operating hours: Weekdays 9:30 am to 5:00 pm
Delivery service
MSI’s designated courier service is CJ Logistics.
To proceed with after-sales service via courier, you must fill out the information below.
[Information required for delivery after-sales service]
Name / Contact information / Home address / Product abnormalities and system environment
[Delivery cost information]
MSI 50% / Customer 50%: Products less than 1 year old from the date of purchase
100% Customer: Product that has passed 1 year since the date of purchase
[Delivery address]
MSI KOREA Customer Support Center, 1st floor, Yongsan Electronics Officetel, 48 Cheongpa-ro, Yongsan-gu, Seoul, 04373
Warranty
MSI’s warranty period is one year from the date of purchase of the product.
If you contract for a separate product warranty period for some products, the corresponding period will apply.
model name
Warranty
common
1 year
GT series
2 years
GS series
2 years
GE series
(Products produced after 2019)
2 years
W series
3 years
A 6-month warranty period applies to consumables, including laptop batteries and adapters.
Drivers and Downloads
MSI’s online website provides a service to download the latest versions of software, drivers, manuals, utilities, etc.
1. Select the desired product line.
Example: Laptops
2. Select a product category.
Example: laptop
3. Select a type.
Example: Titan GT Series
4. Select the model name.
Example: Titan GT77-12U
Download [latest driver]
If you perform a search in the order given above, you can check and download the driver, frequently asked questions, manual, warranty information, etc. for the product.
Frequently Asked Questions
How to find BitLocker encryption key in Windows 10, Windows 11
A unique 48-character numeric password that can be used to unlock the system if BitLocker is unable to verify whether an attempt to access the system drive is authorized.
▣ Go to [Find BitLocker encryption key]
Storage device not visible during Windows installation. How to load IRST and VMD drivers.
12th generation or higher products released after March 2023 must load the IRST F6 driver when installing the OS to prevent data loss of the SSD.
▣ Go to [Solving storage device not visible during Windows installation]
How to disable automatic Windows updates
Windows 10 has the feature of updating all devices of the product along with basic patches.
When updating, there may be cases where the driver provided by MSI is not available.
▣ Go to [How to disable automatic Windows updates]
So far, we have provided information about MSI’s customer center phone number, operating hours, how to apply for after-sales service, service center location and operating hours, warranty period, drivers and downloads, frequently asked questions, etc.
We will also provide additional information on popular laptop brands other than MSI.