You may have applied for Lotte Card issuance but have not received the card delivery, or may contact customer service for various reasons while using the card.
This article introduces the phone number of Lotte Card Customer Center and how to directly connect to a counselor when connecting to ARS.
Please keep this in mind and if you have any questions about Lotte Card, please call customer service to resolve the issue.
Contact Lotte Card Customer Center (Android)
Contact Lotte Card Customer Center (iOS)
1. Lotte Card Customer Center Phone Number
You can check the domestic and overseas customer center phone numbers on the Lotte Card website as shown below.
Domestic-Customer Center
Overseas – Customer Center
If you call the main phone number of Lotte Card at 1588-8100, you will be connected to Lotte Card ARS.
When connecting to ARS, you can select the type as shown below.
During business hours: No. 1 digital ARS, No. 2 general ARS, No. 3 verbal ARS (voice recognition)
After business hours: No. 1 general ARS, No. 2 spoken ARS (voice recognition), No. 3 digital ARS
You can choose a method that is convenient for you, but the recommended method is digital ARS by pressing number 1.
With Digital ARS, you can conveniently make customer service inquiries while looking at your smartphone screen as shown below.
Lotte Card-Customer Center
Please note that for urgent matters such as loan applications, loss reports, card applications, etc., the customer center has a separate number.
Contact Lotte Card Customer Center (Android)
Contact Lotte Card Customer Center (iOS)
2. How to connect to a Lotte Card customer center agent
As explained earlier, if you cannot find the menu you want or do not receive satisfactory action when connecting to the Lotte Card customer center, you must contact a representative directly to resolve the issue.
After connecting to Lotte Card Customer Center, the method to connect to a counselor is as follows.
After connecting to the main number ARS, press the voice ARS button at the bottom right of the digital ARS screen.
Voice-ARS-Button
You can also connect to an agent by selecting Agent Connection from the activated menu.
Agent-Connect
Additionally, you can leave an inquiry via email by selecting Customer Center > Email Consultation on the Lotte Card website or app without connecting to a representative.
Customer Center – Email Consultation
Once a response is registered to your inquiry, you will receive the response by email.
Contact Lotte Card Customer Center (Android)
Contact Lotte Card Customer Center (iOS)
3. Conclusion
So far, we have looked at the Lotte Card customer center phone number and various ways to connect to a representative.
If you need to contact the customer center for various reasons, such as canceling the card or checking the issuance status, you can conveniently inquire by knowing the Lotte Card customer center number.
Also, if it is not urgent or the menu is difficult to find, please contact a counselor directly to explain the problem to the agent and choose a method to resolve the problem.