Let’s learn about Hyundai Motor Company’s customer service, including Hyundai Motor Company’s customer center phone number, how to use the service center, and emergency dispatch service. As a global automobile company, it is famous for its well-established customer service. However, if you try to use the service in a hurry, you will be at a loss as to what to do. If you check the contents in advance, you will be able to use it conveniently.
Thumbnail Hyundai Motor Service Center
Hyundai Motor Service Center
index
1. Hyundai Motor Company Customer Center Basic Information
2. General warranty period
3. Emergency services
4. Service network
1. Hyundai Motor Company Customer Center Basic Information
(1) Hyundai Motor Company Overview
Hyundai Motor Company is a famous automobile company representing Korea.
As such, the service network is densely established nationwide, allowing users to conveniently receive services.
Hyundai Motor Company’s Blue Members Service is a customer service for Hyundai Motor Company owners that began in 2007.
(2) ARS consultation
Phone number: 080-600-6000
Weekdays 08:30 ~ 18:00 (Closed on weekends/holidays) However, emergency dispatch safety and security services are provided 24 hours a day, 365 days a year.
Possible tasks: Vehicle purchase/maintenance service, membership inquiries, etc., Blue Link service activation/cancellation/change
2. General warranty period
(1) Passenger car
Car type
Aslan, Grandeur (including Hybrid), Sonata (including Hybrid), Avante, i40, i30, Veloster, Accent, IONIQ Hybrid, IONIQ Plug-in, IONIQ Electric, IONIQ 6
Body and general parts: 3 years/60,000 km (optional warranty system applied)
Engine and power transmission main components: 5 years/100,000 km
Eco-friendly separately guaranteed parts
– Hybrid exclusive parts (Grandeur, Sonata, IONIQ Hybrid, IONIQ Plug-in, IONIQ Electric, Avante: 10 years/200,000 km
– Electric parts (Ioniq Electric, Ioniq 6): 10 years/160,000 km
etc
– Grandeur IG: Lifetime high-voltage battery warranty (limited to first-time individual customers)
– Sonata LF New Rise: Lifetime high-voltage battery warranty (limited to first-time individual customers)
– IONIQ Hybrid: Lifetime high-voltage battery warranty (limited to first-time individual customers)
– IONIQ Plug-in: Lifetime high-voltage battery warranty (limited to first-time individual customers)
– IONIQ Electric: High-voltage battery special warranty 10 years/200,000 km
※ The first customer refers to the customer who purchased a new car and was the owner at the time of registering the vehicle. This applies only to individuals and excludes individual business owners/corporations/lease/rental customers.
(2) SUV
Car type
Nexo, Maxcruz, Venue, Santa Fe (including Hybrid), Ioniq 5, Kona Electric, Kona (including Hybrid), Casper, Tucson (including Hybrid), Palisade
Body and general parts: 3 years/60,000 km (optional warranty system applied)
Engine and power transmission main components: 5 years/100,000 km
Eco-friendly separately guaranteed parts
– Parts dedicated to hydrogen electric vehicles (Nexo): 10 years/160,000 km
– Electric parts (Ioniq 5, Kona Electric): 10 years/160,000 km
– Hybrid-specific parts (Tucson Hybrid, Kona Hybrid): 10 years/200,000 km
etc
– IONIQ 5: High-voltage battery special warranty 10 years/200,000 km
– Kona Electric: Lifetime high-voltage battery warranty (limited to first-time individual customers)
– 2020 Kona Electric: High-voltage battery special warranty 10 years/200,000 km
※ The warranty period for Genesis models can be checked on the Genesis website.
(3) 1 ton
Vehicle model warranty period Remarks
Main parts of car body and general parts, engine and power transmission system
Staria 3 years/60,000km 5 years/100,000km
Grand Starex, Porter II 2 years/40,000km 3 years/60,000km
Porter II Electric 2 years/40,000km 3 years/60,000km Electric parts separate warranty period
8 years/120,000km
(4) Commercial (truck)
Vehicle model warranty period Remarks
Car body and general parts, engine main parts, power transmission main parts
Mighty 2 years/40,000km 3 years/200,000km
Mighty Narrow 3 years/60,000km
Mega Truck 3 years/infinite km
(CNG 3 years/100,000km) CNG container separate warranty after January 2017
3 years/infinite km
Pavis 3 years/infinite km
(CNG 3 years/100,000 km) 3 years/infinite km
(CNG 3 years/60,000km) CNG container separate warranty
3 years/infinite km
New Power Truck 3 years/unlimited km Cargo vehicles after EURO 6 application (refer to warranty for previous vehicles)
Since February 2019
Xcient (excluding dump) 3 years/unlimited km
Leaf spring (after March 2018)
– Center part: 18 months/both ends: 3 years 5 years/infinite km 5 years/infinite km
Xient Dump (20MY) 2 years/infinite km
Leaf spring (after March 2018)
– Center part: 18 months/both ends: 2 years 5 years/infinite km 5 years/infinite km After April 2020
Xcient FCEV 3 years/unlimited km Eco-friendly separate warranty Parts special warranty
Parts exclusively for hydrogen electric vehicles
– Xcient FCEV: 5 years/500,000 km, 3 years/infinite km
3. Emergency services
(1) Emergency dispatch service
Emergency dispatch support center phone number: 080-600-6000
Minor breakdowns can be treated on site.
We will guide you through simple maintenance and vehicle management tips.
If emergency treatment is not possible, the product will be delivered to a designated maintenance company.
We provide free service within the warranty period or for Blue Members members only for up to 6 years after the vehicle is shipped. However, damages due to customer negligence are excluded (emergency refueling, door locking, tire puncture, etc.)
If the warranty period has expired or you are not a Blue Members member, the service is provided for a fee.
(2) On-site charging service
This is for Blue Members members who drive Hyundai Motor Company EV vehicles.
Charge amount
– General roads: 7 kWh charging per time
– Highway: 10 kWh charging per time
※ The driving range (based on combined fuel efficiency) when charging at 10 kWh is about 61 km for the IONIQ EV, about 56 km for the Kona EV, about 27 km for the Porter EV, about 45 to 51 km for the IONIQ 5, and about 48 to 62 km for the IONIQ 6.
Usage level
– Provided 10 times a year per vehicle / for 5 years from the date of vehicle purchase.
– However, if you request service when the mileage is sufficient (not provided if the remaining mileage exceeds 60 km), the service may be restricted in some places such as automobile-only roads.
Additional services: On-site support for minor maintenance based on remote inspection of vehicle condition (tire pressure replenishment, ground voltage battery charging service, etc.)
(3) Emergency delivery of hydrogen vehicles
Customers who own/operate Hyundai hydrogen vehicles are eligible.
Service is provided twice a year/for 5 years from the date of vehicle sale.
Service items: Maximum towing distance of 100km. If there are three or more people including the driver, the cost of public transportation is supported separately. However, additional costs may apply if the towing distance exceeds 100km.
Delivery location: Towing/moving service is provided to a nearby hydrogen charging station or a location desired by the customer.
– Hydrogen charging station: If you can arrive within the hydrogen charging station operating hours (before 20:00)
– Location desired by the customer: When hydrogen charging station operation ends (after 20:00), charging is not possible due to charging station circumstances (breakdown, lack of hydrogen, etc.)
4. Service network
(1) Service reservation
You can save time by using our service reservation service.
Service reservation phone number: 080-600-6000 (Operating hours 08:30 ~ 18:00)
Reservation procedure
– Consultant reception after transfer connection: fault symptoms, desired area, desired date and time
– Reservation assignment: The shortest distance company is assigned considering the desired area, date, and time. (Information notification or SMS will be sent)
– Advance call: The service center assigned to your reservation will provide you with detailed information, including location and visit procedures.
– Vehicle repair: Visit the service center according to the reservation date and time to receive maintenance.